Our first session is a chance for us to slow down, get to know what’s bringing you in, and talk about what you’d like support with. You can ask questions, share at your own pace, and notice whether the space feels right for you. I want you to leave feeling clearer about the process and supported in taking the next step.

At this time, I offer telehealth services to California residents only. If you live in California and want online, trauma-informed support, you’re welcome to reach out.

No, I don’t. Did you know your insurance might help cover the cost of therapy, even if I’m not in-network? Many plans offer out-of-network benefits, which means you could get reimbursed for a portion of each session.
 
And you don’t have to figure this out on your own. I can check your benefits for you and let you know exactly what you’d pay per session before we even get started.
 
If you have OON (out of network) benefits, you may only owe a copay at each session instead of the full fee. Want to see what that looks like for you? Contact me and let’s see, or use the link to Thrizer benefits calculator in my “offerings” tab. 

Rates and sliding scale are dependent on an anti-oppressive rate questionnaire. Every session lasts 50–60 minutes. If you’d like help understanding the full cost of care, I can also walk you through a Good Faith Estimate. You can also explore this rate structure under the “Pricing” page.

I partner with Open Path Psychotherapy Collective for sliding scale session slots $40-$80 with certain criteria to be met. Open Path Psychotherapy Collective is a non-profit nationwide network of mental health professionals dedicated to providing in-office and online mental health care—at a steeply reduced rate—to individuals, couples, children, and families in need.

You can schedule a consultation through the website. Once you reach out, we’ll connect, talk about what you’re looking for, and see whether working together feels like the right next step for you. I welcome you to reach out if you’re not sure whether your situation is a fit.

Currently I’m only offering telehealth/virtual sessions to residents across California.

• San Diego, CA, USA

• kwiley@restorative-healingtherapy.com

• Virtual Sessions: Monday 10am-6pm PST and Tuesday 10am-6pm PST

Therapist Availability
I only maintain regular availability during scheduled sessions and do not offer on-call or after hours crisis support. Outside of sessions, I am may not be able to read or respond to communications promptly. If you ever feel that you cannot wait for the next appointment to feel safe, please use emergency or crisis resources (which some can be found below).

Email & Messaging Boundaries
Email and secure messaging are intended for logistical or administrative communication only, such as: Scheduling, Questions about appointments, Sharing brief updates or documents. They are not appropriate for processing clinical issues, crisis communication, or urgent emotional concerns. Because email is not monitored continuously, please do not use it for anything that requires immediate attention.

Response Times
I typically respond to administrative messages within 2–3 business days, Monday and Tuesday. I do not check messages on evenings after 6pm, weekends, or holidays.If you do not receive a reply within that time frame, it simply means I am unavailable—not that you are being ignored. For anything requiring a faster response, please use crisis resources or emergency services.

If you need something gentle in the moment, you can try the following. These are simple supports you can use when you want a brief pause, a steadier breath, or a little more room to settle:

1. Fierce Self Compassion

2. Loving Kindness Meditation

3. Progressive Muscle Relaxation (audio 1 or audio 2)

4. Safe Space Visualization

5. Body Scan​​​

If you are running late, I am able to wait up to 15 minutes as a grace period. If you need to cancel or reschedule, please let me know as soon as you can. I understand that life happens, and I’ll do my best to work with you while also respecting the time set aside for your care. For the full policy, please review my practice forms or reach out with questions.

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.  

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Imminent Safety & Crisis Situations
While I offer therapeutic support, I am not able to respond to urgent or life-threatening situations or provide real-time crisis intervention.If you or someone you know is having a crisis, please do not use this website. This includes experiencing an immediate safety concern—including thoughts of harming yourself or someone else, acute emotional crisis, or any situation where prompt help is needed. If you are in a medical emergency (needing EMS/ambulance or fire services) and feel comfortable contacting 911, please do so. Otherwise, use your discretion with contacting 911 as there are alternatives with professionals more equipped and trained to navigate mental health crises. See the Crisis Resources page for more information.

Your safety is the highest priority, and crisis services are best equipped to respond immediately. Once you are safe and stable, our work together can continue in a supportive and consistent way.